One of the indispensable tools we use at Second Gear HQ is a utility application called TextExpander from our friends at SmileOnMyMac. TextExpander works by listening to your typing and expanding abbreviations you type in into longer-form snippets of text.
This really helps out for dealing with common support issues. For instance, I have a snippet with a link to a direct download of the latest version of Today. I type 'dltd' into an email and TextExpander will automatically expand it into a full-fledged URL.
The AppleScript support is also an awesome timesaver. When pasting long URLs around the Web, I like to shrink them using bit.ly. There is a script that will automatically take the link on your clipboard and convert it to a bit.ly-fied URL.
TextExpander is $29.95 and well worth the price if you are a keyboard cowboy like myself.
