e Second Gear — Product Support

Product Support

Second Gear prides itself in offering quick responses to all inquiries. Please email us with any questions or comments and we'll do our best to respond within 24 hours. If you've emailed us and have not had a response within 24 hours, your email may not have reached us for some reason. Please resend it.

General FAQ

I lost my license. How can I get a new one?

Please use our license lookup form to request new copies of your license files.

Elements FAQ

What file formats does Elements support?

Elements can view and edit any file with the following file extensions: .txt, .markdown, .md, .mdown, and .mdwn

I'm having syncing trouble. Help!

If you are having issues syncing Elements, the first step is to ensure that you allow Elements to finish its last sync before quitting the application. If you're still having trouble, please contact support.